Terms and Conditions

1. Detailed description of goods and/or services

Premium Cartridge Supplies cc, also abbreviated as PCS, is a business in the manufacturing industry that manufactures and distributes laser, inkjet, and ribbon cartridges. We also supply and maintain printers and multifunction devices.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by email.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Premium Cartridge Supplies cc is subject to availability. In cases of unavailability, Premium Cartridge Supplies cc will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Premium Cartridge Supplies’ (PCS) generic cartridges and products are designed and manufactured to give you the optimum output that your printer was originally designed to produce. PCS warrants that these products are free from manufacturing defects. New machine warranty requirements are met when PCS products are installed and used according to the manufacturer’s specifications. Should it be proven, and when accompanied by a signed written statement from an Authorized Machine Service Representative, that PCS product(s) caused damage to parts of the machine, then PCS will be responsible for the repair or replacement of the damaged parts. PCS reserve the right to inspect the damaged parts, before the parts are replaced by another technician or company. No other warranties expressed or implied are covered by the warranty including consequential or related damage such as machine lost time.

5. Customer Privacy policy

Premium Cartridge Supplies cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard or by bank transfer into the Premium Cartridge Supplies cc bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Premium Cartridge Supplies cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Premium Cartridge Supplies cc separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Premium Cartridge Supplies cc takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Premium Cartridge Supplies cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O.Box 6414, Parow East, 7501.

12. Variation

Premium Cartridge Supplies cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Premium Cartridge Supplies based in South Africa trading as Premium Cartridge Supplies cc, also abbreviated as PCS and with registration number 2008/067365/23 and Directors: Jos Truter and Mike Jenkins.

14. Premium Cartridge Supplies cc contact details

Company Physical Address: 24 Binder Street, Parow East, 7501
Email: [email protected]
Telephone: 021 930 1577