Our Privacy Commitment
Information We Collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly. For this purpose, we will collect contact details including your name and organisation.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Certain visitors choose to interact with us in ways that require us to gather personally identifying information. The amount and type of information that we gather depend on the nature of the interaction. For example, we ask visitors who contact us to provide their names and email address.
Those who engage in online transactions with Premium Cartridge Supplies are asked to provide additional information, including, as necessary, the personal and financial information required to process those transactions, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number (which will never be collected or stored on our servers).
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
Use of Your Information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
- To gather contact information;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For the detection and prevention of fraud, crime, money laundering or other malpractice;
- To conduct market or customer satisfaction research or for statistical analysis;
- For audit and record-keeping purposes;
- In connection with legal proceedings.
Disclosure of Information
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes;
- Where we believe it is necessary to protect our rights.
Security and Storage
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. Premium Cartridge Supplies retains the information you provide to us including your contact details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.
Only authorised team members in our Sales Department and in Marketing, Stores, Finance and IT have access to our customers’ personal information. Their access is subject to strict controls and procedures.
Our e-commerce site uses a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
Personal information is de-identified or removed securely when no longer required by us.
Access to and Correction of Personal Information
Premium Cartridge Supplies is committed to and takes reasonable steps to maintain accurate, timely, relevant, complete and appropriate information about our customers and website users.
You may request access to personal information about you held by Premium Cartridge Supplies. Requests for access to your personal information should be made to:
Premium Cartridge Supplies – Support Team
24 Binder Road,
Parow East, 7501
Telephone: 021 930 1577
Verification of identity is required with a request to access (or update) personal information so that we can ensure your personal information is disclosed only to you.
Inaccurate information will be corrected upon receiving advice from you.
If we refuse to provide you with access to or correct the personal information held about you by us, then we will provide reasons for such refusal.
Premium Cartridge Supplies will respond to any requests for access or correction within a reasonable time of receipt of the request.
Sale of the Company